Terms and Conditions

Effective Date: 20/05/2025

Website: www.aziziart.com

Owner: AziziArt (hereinafter referred to as "we", "us", or "our")

Registered Address: Glashüttenstraße 4, 20357 Hamburg

Email: info@aziziart.com

By accessing or using www.aziziart.com, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree, please refrain from using our website.

1. General Information

AziziArt.com is an online store specializing in handmade products, including jewelry, rugs, wooden crafts, and glass items. All items are carefully crafted, often by skilled artisans, and slight variations may occur due to their handmade nature.

Contracts are entered into in accordance with the laws of the Federal Republic of Germany.

2. Eligibility

To place an order on this website, you must be at least 18 years old or have permission from a parent or guardian.

3. Products and Availability

All products listed on our website are subject to availability. Each item is unique and may differ slightly from the product images shown online. We reserve the right to modify or discontinue any product at any time without prior notice.

4. Pricing and Payment

All prices are in Euros (€) and include applicable VAT unless stated otherwise. We accept payment via credit card, PayPal, and other secure online payment gateways. Orders will be processed only after payment is successfully completed.

5. Shipping and Delivery

We deliver products within mainland Germany, the European Union, and to the rest of the world.

Estimated Delivery Times

After your order is confirmed and payment is received, we aim to dispatch within 3 to 5 working days. Delivery times vary by destination:

• Germany: 3 to 7 working days

• Europe: 5 to 10 working days

• Rest of the World: 8 to 15 working days

These are estimated timeframes and may be affected by local holidays, customs processing, or other logistics issues.

Delivery Address

Orders will be shipped to the address provided by the Customer at checkout. Please ensure that your shipping information is complete and correct. We are not responsible for delays or failed deliveries due to incorrect addresses.

Customs and Import Duties

International orders (outside the EU) may be subject to customs duties, import taxes, or other fees levied by the destination country. These charges are the responsibility of the Customer and are not included in the product or shipping prices.

Shipping Costs

Shipping costs are calculated during checkout based on the shipping destination and order weight/size. Total shipping fees will be displayed prior to confirming your order.

6. Returns and Cancellations

Right of Withdrawal (Widerrufsrecht)

Customers residing in the EU have the right to withdraw from their purchase within 14 days of receipt without giving a reason. To exercise this right, you must notify us in writing (e.g. via email) within the 14-day period.

Excluded Items

The following items are non-returnable:

• Custom-made or personalized products

• Items showing signs of use or damage caused by the customer

Return Shipping

Unless the item is faulty or delivered in error, return shipping costs are the responsibility of the customer.

7. Intellectual Property

All content on AziziArt.com (images, text, logos, product designs, etc.) is owned by AziziArt or its licensors and is protected by copyright and intellectual property laws. Use or reproduction without written permission is strictly prohibited.

8. Liability and Warranty

We provide warranties in accordance with statutory provisions in Germany.

AziziArt is not liable for damage caused by improper use, natural wear and tear, or modifications made by the customer.

In cases of slight negligence, our liability is limited to foreseeable, contract-typical damages. This does not apply to damage resulting from injury to life, body, or health.

9. Privacy

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Federal Republic of Germany. Disputes shall be resolved in the courts located at the registered office of AziziArt unless mandatory consumer protection laws provide otherwise.

11. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will take effect immediately upon publication on our website. Your continued use of the site constitutes acceptance of the new terms.

12. Contact

If you have any questions regarding these Terms and Conditions, please contact us at:

AziziArt

Registered Address: Glashüttenstraße 4, 20357 Hamburg

Email: info@aziziart.com